Customer Service Support Specialist - Seattle, WA (Hybrid Schedule)

The Commerce Bank of Washington, a division of Zions Bancorporation N.A., is currently seeking Customer Service Support Specialist role in Seattle, Washington. The position may have a hybrid work schedule, which will include 1 day work from home, and 4 days in office.

This position offers an unparalleled level of service to a dedicated portfolio of Bank clients. The Customer Service Support Specialist position requires an individual who works well independently and as part of a team. This position needs a person who is professional, a self-starter, flexible, and motivated. 

Job Responsibilities: 

·         Provides administrative and clerical support for clients and department staff.

·         Responsible for taking phone calls, validating information and providing day to day assistance with demand deposit client concerns.

·         Acts as a face for the bank, providing back up front desk coverage.

·         Acts as rotating teller, processing routine transactions such as accepting deposits, cashing checks and accepting loan or credit card payments.

·         Manages vault services such as change orders and foreign currency.

·         Assists clients with online banking onboarding and usage.

·         Provides coverage for out of office Customer Service Staff.

·         Maintains professional working relationships with clientele respecting privacy law and policy

·         Other duties as assigned. 

Qualifications: 

·         Requires High School Degree or Equivalent and 1+ years’ experience in administrative or customer support services, banking or other related experience. A combination of education and experience may meet requirements.

·         Basic knowledge of banking, bank products and services.

·         Ability to multi-task.

·         Solid customer service, interpersonal and communication skills, both written and verbal.

·         Working knowledge of Microsoft Office software and other business software.

·         Good problem resolution skills. 

Benefits:

·         Medical and Dental Insurance + Life Insurance + 401(k) plan + generous company matching!

·         Competitive compensation commensurate with work experience (some roles include incentives, mileage + travel time pay, and/or parking waivers.

·         Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within

·         Tuition Reimbursement for qualifying employees

·         Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.

·         Hourly Salary Range based on experience & qualification: $19.49 to $28.58 

HISTORY

The Commerce Bank of Washington believes that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching businesses and professional firms by providing them and their principals with highly personalized banking and investment banking services from experienced bankers committed to long-term banking relationships. As a true partner we help local entrepreneurs and professionals realize their full potential by providing banking services that serve their unique needs.