Department Specialist - Midvale, UT (In Office)

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation is currently accepting applications for a Department Specialist within our Consumer Loan Collections Group in Midvale, Utah. This is a full-time 40-hour a week, in-office position.

The ideal candidate for this position will have the skills and experience necessary to:  

·         Provide a variety of staff support to the Centralized Collection Center, Consumer SAG and Centralized Recovery Group.

·         Respond to inquiries with accuracy and professionalism, offering subject‑matter guidance and escalating issues when necessary.

·         Provide switchboard support by directing calls appropriately and ensure timely resolution of customer and branch requests.

·         Support daily departmental workflow by processing requests, maintaining records, and performing operational tasks with a high degree of accuracy.

·         Monitor and follow up on outstanding items to ensure deadlines and service level expectations are met.

·         Prepare, maintain, and update documentation, logs, reports, and tracking tools as required by departmental procedures.

·         Ensure processes align with internal controls, audit expectations, and regulatory requirements.

·         Exercise good judgment and applies departmental knowledge to solve routine and moderately complex issues.

·         Work closely with team members, leaders, and other departments to support shared objectives and maintain strong working relationships

·         Support departmental initiatives, projects, and training efforts as assigned.

Qualifications:

·         Requires High School diploma or equivalent and some office, administrative, clerical or other directly related experience.

·         2+ years office, administrative, clerical or other directly related experience.

·         A combination of education and experience may meet job requirements.

·         Basic knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.

·         Ability to handle multiple priorities, manage time effectively, and work independently with minimal supervision.

·         Exceptional communication skills with the ability to provide accurate information and support to customers, branches, and internal partners.

·         Good problem resolution skills.

·         Strong attention to detail and ability to document work thoroughly and accurately.

·         Familiarity with Microsoft Office – Excel, Word, Outlook, Teams.

·         Able to work within high pressure deadlines

·         Bankruptcy basic knowledge is helpful

·         General knowledge of accounting helpful

Benefits: 

·         Medical, Dental and Vision Insurance - START DAY ONE! 

·         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

·         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

·         Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays

·         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·         Mental health benefits including coaching and therapy sessions

·         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

·         Employee Ambassador preferred banking products