Treasury Management Operations Specialist - Seattle, WA

At the Commerce Bank of Washington, a division of Zions Bancorporation, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers.  We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.

The Commerce Bank of Washington is seeking a detail-oriented and client-focused Treasury Management Operations Specialist to join our team in Seattle. This fully in-person role focuses on delivering exceptional client support and managing back-office operations for Treasury Management products. Candidates should have a banking background and hands-on experience with services such as ACH Origination, Account Analysis, Bill Pay, Credit/Debit Cards, Remote Deposit Capture, Positive Pay, and Sweeps.

Essential Functions:

• Primary client support for all Treasury Managements products and service requests received via phone or email from internal and external clients.  Provide technical support, implementation and training commercial clients using Treasury Management products and services via Teams.

• Responsible for onboarding new Treasury Management products and ensuring data accuracy across specialized administrative systems.

• Responsible for operational reports with daily, monthly, and quarterly cycles; compile and distribute database-driven reports to senior management.

• Provide backup to team members including ad-hoc projects and additional assigned tasks.

• Demonstrates a strong customer-first approach with consistent professionalism in all interaction

• Communicates effectively through clear, articulate verbal and written channels

  Proactive self-starter with a commitment to continuous learning and personal growth

Qualifications:

• Bachelor’s degree in Business, Accounting, or a related field, with a minimum of 1 year of experience in banking or financial operations

• Preferred background in Treasury or Cash Management Operations within a banking environment

• Exceptional customer service orientation with strong verbal and written communication skills

• Proven problem-solving abilities, with meticulous attention to detail, thorough research capabilities, and sound judgment

• Ability to prioritize, manage multi-tasks and meet frequent deadlines 

• Proficient with Microsoft Office applications, including Outlook, Word, and Excel 

Reports to: Treasury Management Operations Manager 

  Hours: Position is a full-time (40 hours) 8 AM - 5 PM, Monday through Friday excluding Banking Holidays. Overtime may be required throughout the year. 

Benefits:

·        Medical, Dental and Vision Insurance – START DAY ONE!

·        Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance

·        Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts

·        Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays

·        401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

·        Mental health benefits, including coaching and therapy sessions

·        Tuition Reimbursement for qualifying employees

·        Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $60,000 - $64,000 annually depending on job-related factors such as level of experience.