Marketing Operations and Process Manager - AZ, CO, TX, UT, NY, CA

Consistently ranking among American Banker magazine's "Best Banks to Work For" for over a decade, Zions Bancorporation is a "Collection of Great Banks" with local brand names and management teams in each of our major Western markets.

And because we’ve known that, for over 150 years, our success has come from the exceptional dedication, experience and talent of our diverse employee base, we're committed to being the premier employer of choice.

Ready to make your mark on a legacy brand?

Our expanding marketing team is building something special—a dynamic, in-house Creative Studio and innovative Demand Center that will transform how we connect with customers. Under fresh leadership from our newly appointed CMO, we're reimagining what marketing can be while supporting a bank known for its experienced bankers, exceptional service, and local leadership deeply rooted in the communities we serve. This isn't just another financial marketing role — it's your chance to shape a creative vision with real impact.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is committed to career growth and advancement. At Zions, the possibilities are endless. If you're ready to create work that actually matters, we're ready to review your application.

You bring the talent; we bring the opportunity.

We are seeking a highly skilled Marketing Operations & Process Manager to drive operational excellence, campaign execution, and process optimization across our Enterprise Marketing organization. This role requires a strategic thinker who understands the financial services landscape, especially around deposit and lending products, and can turn that expertise into scalable processes, effective campaigns, and improved marketing performance.

This individual will play a pivotal role serving as a program manager for large-scale, complex initiatives that require coordination with multiple teams and stakeholders. You will partner across Marketing, Risk, Compliance, and Technology to streamline processes, solve complex problems, and ensure seamless delivery of high-quality marketing initiatives.

Essential Functions:

• Design, implement, and optimize enterprise-level marketing processes, workflows, and operating models.
• Identify opportunities to increase efficiency, reduce friction, and improve execution quality across marketing functions.
• Champion standardization and best practices, ensuring processes scale across teams and lines of business.
• Oversee the execution of a variety of campaign types—from acquisition, cross-sell, and retention to deposit and lending product promotions.
• Apply strong strategic planning and problem‑solving skills to assess complex situations and deliver clear, actionable recommendations.
• Analyze campaign performance, operational data, and process metrics to inform decision-making and improve outcomes.
• Anticipate future needs, proactively identifying where processes require modernization, simplification, or transformation.
• Lead remediation initiatives when issues arise, bringing structure, urgency, and clarity to resolution.
• Ensure campaigns are delivered on time, error-free, and aligned with regulatory and business requirements.
• Develop and deliver compelling presentations and proposals to leadership that clearly articulate issues, insights, recommendations, and actions.
• Simplify complex problems and influence stakeholders toward shared goals and desired outcomes.

Qualifications:

• Requires a Bachelor’s degree in marketing, business or related field and 8+ years of experience in marketing operations, marketing platforms used in leading marketing operations and automation teams. A combination of education and experience may meet requirements.
• Advanced knowledge of marketing practices, processes, and methodologies.
• Understanding of the U.S. banking industry and financial services, with depth in deposit and lending marketing.
• Proven experience executing diverse campaign types, including promotions and remediation efforts.
• Strong strategic thinking, analytical ability, decision-making, and problem‑solving skills.
• Exceptional written and verbal communication, with the ability to simplify and influence.
• Demonstrated ability to lead teams through process improvement, operational change, and complex decision scenarios.
• Excellent organizational skills with the ability to manage multiple priorities and deliver on deadlines.
• High initiative and independent judgment.

Locations:

• Phoenix, AZ
• San Francisco/San Diego, CA
• Denver, CO
• New York, NY
• Houston, TX
• Midvale/Salt Lake City, UT

Salary Ranges: These ranges are dependent on job experience, location, and other job-related factors.

• Arizona, Colorado, Texas, Utah: $125-$180
• California, New York: $160-$205

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products